Cancellation policy

The following represents an agreement between Sole & Duck (the "Restaurant") and you, and outlines specific conditions relating to your reservation (the "Agreement").

If the Restaurant is unable to perform its obligations under this Agreement for any reason beyond the Restaurant’s reasonable control, including but not limited to: fire; flood or other emergency conditions; or the carrying out of necessary and essential repairs to the Restaurant (or any delay to the completion of such repairs), the Restaurant shall have no liability to you of any kind in respect of such non-performance.

This cancellation policy is subject to change at any time without prior notice.

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INDOOR

Party of up to 7 guests

Details of a payment card are required to secure the reservation. You will not be charged at the time of reservation.

Cancellations and partial cancellations must be received by the Restaurant no later than 24 hours prior to your reservation time. To cancel your reservation, please use the cancellation link contained within the reservation notification email or call us on 01223 501776.

In the event that the reservation is not honoured in whole by you or is cancelled with less than the required notice period, the Restaurant may, at its discretion, charge up to £10 per guest in the reservation.

In the event of no-shows, there will be an automatic charge of £10 per guest in the reservation.

Party of 8-20 guests

A deposit of £10 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 10 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £50. For instance, for a deposit of £100, a total of £50 will be refunded given at least 10 days of advance notice (e.g. on or before 20th September for a reservation on 30th September).

In the event that the reservation is cancelled within 10 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £25. The deposit will be used towards the final bill for a reservation at a future date. For example, for a party of 10 guests, a cancellation within 10 days (e.g. after 20th September for a reservation on 30th September) means that a deposit of £100 will be held by the Restaurant for a future reservation with an administration fee of £20.

For cancellations within 48 hours, the deposit will be forfeited.

In the event of no-shows, the deposit will be forfeited.

In the event of partial cancellations on the reservation day and without adequate advance notice, the deposit for the absent guests will be forfeited. All pre-ordered items, including those by the absent guests, will be included in the final bill and must be paid for.

Party of more than 20 guests

A deposit of £20 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 14 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £100. For instance, for a deposit of £500, a total of £400 will be refunded given at least 14 days of advance notice (e.g. on or before 16th September for a reservation on 30th September).

In the event that the reservation is cancelled within 14 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £50. The deposit will be used towards the final bill for a reservation at a future date. For example, for a party of 25 guests, a cancellation within 14 days (e.g. after 16th September for a reservation on 30th September) means that a deposit of £500 will be held by the Restaurant for a future reservation with an administration fee of £50.

For cancellations within 72 hours, the deposit will be forfeited.

In the event of no-shows, the deposit will be forfeited.

In the event of partial cancellations on the reservation day and without adequate advance notice, the deposit for the absent guests will be forfeited. All pre-ordered items, including those by the absent guests, will be included in the final bill and must be paid for.

Party of more than 30 guests

A deposit of £20 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 21 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £150. For instance, for a deposit of £1000, a total of £850 will be refunded given at least 21 days of advance notice (e.g. on or before 9th September for a reservation on 30th September).

In the event that the reservation is cancelled within 21 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £100. The deposit will be used towards the final bill for a reservation at a future date. For example, for a party of 50 guests, a cancellation within 21 days (e.g. after 9th September for a reservation on 30th September) means that the Restaurant will hold a deposit of £1000 for a future reservation with an administration fee of £100.

For cancellations within 7 days (e.g. on or before 23rd September for a reservation on 30th September), the deposit will be forfeited.

In the event of no-shows, the deposit will be forfeited.

In the event of partial cancellations on the reservation day and without adequate advance notice, the deposit for the absent guests will be forfeited. All pre-ordered items, including those by the absent guests, will be included in the final bill and must be paid for.

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Reservations

GARDEN

Party of up to 7 guests

Details of a payment card are required to secure your reservation. You will not be charged at the time of reservation.

Taking the weather into consideration, cancellations must be received by the Restaurant no later than 1 hour prior to your reservation date. To cancel your reservation, please use the cancellation link contained within the reservation notification email or call us on 01223 501776.

In the event that the reservation is not honoured in whole by you or is cancelled with less than the required notice period, the Restaurant may, at its discretion, charge up to £10 per guest in the reservation.

In the event of no-shows, there will be an automatic charge of £10 per guest in the reservation.

Party of 8-20 guests

A deposit of £10 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 7 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £50. For instance, for a deposit of £100, a total of £50 will be refunded given at least 7 days of advance notice (e.g. on or before 23rd September for a reservation on 30th September).

In the event that the reservation is cancelled within 7 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £25. The deposit will be used towards the final bill for a reservation at a future date. For example, for a party of 10 guests, a cancellation within 7 days (e.g. after 23rd September for a reservation on 30th September) means that a deposit of £100 will be held by the Restaurant for a future reservation with an administration fee of £20.

In the event of partial cancellations on the reservation day and without adequate advance notice, the deposit for the absent guests will be forfeited. All pre-ordered items, including those by the absent guests, will be included in the final bill and must be paid for.

In the event of no-shows, the deposit will be forfeited.

Party of more than 20 guests

A deposit of £20 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations and partial cancellations must be received by the Restaurant no later than 10 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £100. For instance, for a deposit of £500, a total of £400 will be refunded given at least 72 hours of advance notice (e.g. on or before 20th September for a reservation on 30th September).

In the event that the reservation is cancelled within 10 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £50. The deposit will be used towards the final bill for a reservation at a future date. For example, for a party of 25 guests, a cancellation within 14 days (e.g. after 20th September for a reservation on 30th September) means that a deposit of £500 will be held by the Restaurant for a future reservation with an administration fee of £50.

In the event of partial cancellations on the reservation day and without adequate advance notice, the deposit for the absent guests will be forfeited. All pre-ordered items, including those by the absent guests, will be included in the final bill and must be paid for.

In the event of no-shows, the deposit will be forfeited.

Reservations

PRIVATE DINING

for reservations on Mondays and Tuesdays

for reservations with the entire venue hire

for reservations with bespoke menus

Party of up to 20 guests

A deposit of £20 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 14 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £50. For instance, for a deposit of £100, a total of £50 will be refunded given at least 14 days of advance notice (e.g. on or before 16th September for a reservation on 30th September).

In the event that the reservation is cancelled within 14 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £50. The deposit will be held and used towards the final bill for a reservation at a future date. For example, for a party of 10 guests, a cancellation within 14 days (e.g. after 16th September for a reservation on 30th September) means that a deposit of £100 will be held by the Restaurant for a future reservation with an administration fee of £50.

For cancellations and partial cancellations within 7 days (e.g. on or before 23rd September for a reservation on 30th September), the deposit will be forfeited.

Payment for pre-ordered items is non-refundable for cancellations and partial cancellations.

Party of more than 20 guests

A deposit of £20 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 21 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £100. For instance, for a deposit of £500, a total of £400 will be refunded given at least 21 days of advance notice (e.g. on or before 9th September for a reservation on 30th September).

In the event that the reservation is cancelled within 21 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £100. The deposit will be held and used towards the final bill for a reservation at a future date. For example, for a party of 25 guests, a cancellation within 21 days (e.g. after 9th September for a reservation on 30th September) means that a deposit of £500 will be held by the Restaurant for a future reservation with an administration fee of £100.

For cancellations and partial cancellations within 14 days (e.g. on or before 16th September for a reservation on 30th September), the deposit will be forfeited.

Payment for pre-ordered items is non-refundable for cancellations and partial cancellations.

Reservations

WEDDING RECEPTION

Party of up to 20 guests

A deposit of £20 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 14 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £50. For instance, for a deposit of £100, a total of £50 will be refunded given at least 14 days of advance notice (e.g. on or before 16th September for a reservation on 30th September).

In the event that the reservation is cancelled within 14 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £50. The deposit will be held and used towards the final bill for a reservation at a future date. For example, for a party of 10 guests, a cancellation within 14 days (e.g. after 16th September for a reservation on 30th September) means that a deposit of £100 will be held by the Restaurant for a future reservation with an administration fee of £50.

For cancellations and partial cancellations within 7 days (e.g. on or before 23rd September for a reservation on 30th September), the deposit will be forfeited.

Payment for pre-ordered items is non-refundable for cancellations and partial cancellations.

Party of more than 20 guests

A deposit of £20 per person is required to secure the reservation. The deposit will be used towards the final bill.

Cancellations must be received by the Restaurant no later than 21 days prior to your reservation time. To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776. The deposit will be refundable with a cancellation fee of £100. For instance, for a deposit of £500, a total of £400 will be refunded given at least 21 days of advance notice (e.g. on or before 9th September for a reservation on 30th September).

In the event that the reservation is cancelled within 21 days, the deposit will not be refunded. Nevertheless, the reservation can be rescheduled with an administration fee of £100. The deposit will be held and used towards the final bill for a reservation at a future date. For example, for a party of 25 guests, a cancellation within 21 days (e.g. after 9th September for a reservation on 30th September) means that a deposit of £500 will be held by the Restaurant for a future reservation with an administration fee of £100.

For cancellations and partial cancellations within 14 days (e.g. on or before 16th September for a reservation on 30th September), the deposit will be forfeited.

Payment for pre-ordered items is non-refundable for cancellations and partial cancellations.

Reservations

MOTHER'S DAY

30 March 2025

A non-refundable deposit of £10 per person is required at the time of reservation. The deposit will be deducted from the total bill.

The deposit is transferable to another date for cancellations made on or before Sunday 16th March 2025 without a fee.

The deposit is transferable to another date for cancellations made on or before Sunday 23th March 2025 with a cancellation fee of £5 per person.

The deposit will not be transferable for cancellations made on or after Sunday 24th March 2025.

In the event of partial cancellations without adequate advance notice, the Restaurant may, at its discretion, charge up to £10 per person.

In the event that a reservation is cancelled due to incomplete or incorrect information provided by the guest, the non-refundable deposit will be forfeited.

To cancel or change your reservation, please email us at hello@soleandduck.co.uk or call us on 01223 501776.

Reservations